Refund policy

Returns

You have 14 calendar days from the date you receive your item to request a return. To be eligible, the item must be unused, unopened, and in its original packaging.

For hygiene and safety reasons, opened cosmetics, skincare, and personal care items cannot be returned unless they arrive defective or damaged.

Some items may not be eligible for return. If that applies to your order, we'll tell you when you contact us.

How to return an item

Email us at customerservice@mirzzesbeauty.com with your order number and the reason for your return. Once approved, we'll send you return instructions and a return label.

Return shipping is the customer's responsibility for returns due to change of mind. If your item arrived damaged, defective, or incorrect, we cover return shipping in full.

Please follow the return instructions we provide. Returns sent with a different label or carrier can't be tracked and may be rejected.

Refunds

Once your return is received and inspected, we'll let you know whether your refund was approved. Approved refunds are issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery at customerservice@mirzzesbeauty.com with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund at no cost to you.

Order cancellations

Orders can be canceled free of charge within 12 hours of placement, provided the order hasn't been processed for shipping yet. Once an order is processed, it can't be canceled — but you can still request a return once it arrives.

Contact us

Questions about this policy? Email us at customerservice@mirzzesbeauty.com and we'll get back to you within 1–2 business days.