FAQs

Shipping

How long will my order take?
Orders are processed within 1–3 business days, and estimated delivery is 7–35 business days after that. Delivery time depends on the supplier and shipping method for each item. If we can't ship within that window, we'll email you with a revised estimate and you can cancel for a full refund.

Why the wide range?
We work with a network of suppliers. Some items ship from within the United States and arrive quickly; others ship from international suppliers and take longer. We'd rather give you an honest range than a number that sounds good and isn't true.

Do you ship outside the U.S.?
Not yet. We currently ship within the United States only.

Will I get tracking?
Yes. You'll get a confirmation email when you order, and a second email with tracking once it ships. Allow 24–48 hours for tracking to start updating.

My tracking hasn't moved in days. Is my package lost?
Probably not. International shipments often show limited updates while in transit between countries. If your order passes the estimated delivery window, email us and we'll look into it.

Why did my order arrive in separate packages?
If your order contains items from different suppliers, they ship separately. There's no extra cost to you.

Returns and refunds

What's your return window?
14 calendar days from the day you receive your item.

Can I return makeup or skincare I've opened?
No — for hygiene and safety reasons, opened cosmetics, skincare, and personal care items can't be returned. This is standard across beauty retail. The exception is if the item arrives damaged or defective, in which case we'll take care of it.

Who pays for return shipping?
If you changed your mind, return shipping is on you. If the item arrived damaged, defective, or incorrect, we cover it in full.

How long do refunds take?
Once your return is received and inspected, approved refunds go back to your original payment method within 5–10 business days.

My item arrived damaged. What now?
Email us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund at no cost to you.

Orders

Can I cancel my order?
Within 12 hours of placing it, as long as it hasn't been processed for shipping yet. Once it's processed, we can't cancel — but you can still request a return once it arrives.

I entered the wrong address. Can you fix it?
Email us immediately. If the order hasn't shipped, we can usually update it. Once it's shipped, we can't reroute the package.

Products

Are your products authentic?
Yes. We source through established supplier networks and we don't list anything we can't stand behind.

Will the color look like the photo?
Close, but screens vary. Colors and finishes can look different depending on your device and lighting. If a shade isn't right for you, email us before you order — we're happy to help you choose.

Do you carry more products than what's listed?
No. What you see is what we sell. We keep the catalog short on purpose.

Still have questions?

Email us at customerservice@mirzzesbeauty.com. A person reads every message and replies within 1–2 business days.